Supervisor: Residential Manager, Leon County
Positions Supervised: none
General Description: Provides case management planning support and service for emergency shelter residents who have been victims of domestic violence and /or sexual assault. Provides individual and group short-term counseling, personal advocacy, and information and referrals to assist residents in meeting their goals. On-going individualized safety planning and services coordination.
- Provide short term-term counseling and crisis intervention to victims of domestic and sexual violence.
- Maintain and update accurate case management records, including developing individualized service plans and safety planning for all residents.
- Provide advocacy, linkage, education, and monitoring of community information and
- Coordinate with the children’s program to provide services to children living in
- Coordinate weekly meetings with residents to discuss community living and other
- Act as a liaison between the LCS residential program and other agency programs.
- Participate in case staffings and attend meetings as required.
- Develop and maintain cooperative working relationship with health care, law
enforcement, social services agencies, and other community groups to provide
coordinated services for victims in the emergency services residential program.
- Collect statistics and prepare reports regarding services provided in accordance with
all funding requirements.
- Participate in a minimum of 24 hours of annual training directly related to the
provision of services to victims.
- Communicate with supervisors and complete documentation about the needs and
repairs of the facility and property.
- Other duties as assigned related to the provision of services for victims.
Working Conditions: The position requires flexible scheduling and weekend/overnight work.
Collaborative Relationships: The Residential Case Manager is a member of the Leon County Residential Program.
Qualities and Skills:
This position requires a caring, patient, good-humored and flexible individual with excellent interpersonal skills and the ability to deal with individuals in a crisis. Must be capable of good decision making, and be able to remain calm in stressful situations. In addition, this positions requires an individual to be humble and teachable, and be able to follow directions.
This position requires that the individual represent Refuge House in accordance with agency mission, philosophy, and policy, be accountable for professional conduct at all times, and communicate clearly and directly with supervisors regarding all Refuge House activities.
- A Bachelor’s degree in human services and 2 years of relevant experience or significant work experience.
- Experience and familiarity with domestic and sexual violence issues.
- Excellent counseling skills and experience with de-escalation.
- Excellent interpersonal skills and demonstrated ability to work with diverse populations.
- Familiarity with community resources.
- Computer literacy.
- Superior written and oral communication skills.
- Ability and willingness to work as a team member to meet the needs of clients, agency, and community.
- Flexibility and the ability to competently prioritize essential tasks.
- Ability to adapt to change in a high-stress environment while remaining calm, focused, and professional.
- Clean driving record.
- Successful DCF Level 2 background clearance.
- Commitment to the Refuge House mission.
- Bilingual preferred (Spanish and English).
Please send resume and cover letter to Charlotte Kantartzis at email@example.com.