Current Positions Available

The DV Program Director is responsible for the development and direction of domestic violence program services within five of the Big Bend counties.  This position directly supervises the Leon County Residential and Crisis Hotline Program, Youth Services (Children with Wings Childcare), InVest,  CPI Co-located project, Leon Courthouse, Outreach Counseling in Leon, Gadsden, Liberty, Franklin, and Wakulla.

Candidates must demonstrate a proven track record of strong supervisory skills, Statewide monitoring, and quality assurance practices. The candidate must possess critical skills in evaluating and implementation of contract management. The candidate must be capable of providing administrative oversight and development of grant management with federal, state, and local statutes as well as state and internal Coalition policies and procedures, and services to clients. Candidates must represent the organization in public arenas and promotes the mission of the agency in the community. The candidate should also have a working knowledge of fiscal practices. A candidate must have strong written and communication skills, and highly preferred a licensed clinical social worker (LCSW) or licensed mental health counselor (LMHC)with Board Certification by the State of Florida or able to obtain within 1 year. Additional preference will be reviewed if a candidate is post-licensure for a least two years.

Please submit cover letter and resume to Shan Pompey at

We are seeking candidates for full-time employment, which will include weekends.  The Hotline/Shelter Advocate responds to incoming calls on the hotline from victims, advocates, service providers and the general public.  The Hotline/Shelter Advocate provides crisis, supportive counseling, service management, referrals, information, maintain cleanliness of the shelter, shelter screenings and safety planning to all callers.  Candidates must have a strong understanding about the dynamics of domestic and sexual violence.  Bachelor’s degree preferred.  We are also seeking a full-time overnight advocate, which will include weekends. Bilingual preferred.

Refuge House is seeking two part-time advocates for the Taylor County Shelter.  The advocate provides hotline services, crisis intervention, shelter screening, rape crisis response coordination, information and referral, counseling, and advocacy to victims calling the 24-hour hotline, and to victims of domestic and sexual violence living within emergency shelter.  A Bachelor’s degree in human services and 2 years of relevant experience or significant work experience is required.

Supervisor:  Residential Manager, Leon County

 Positions Supervised:  none

Status:  Full-time/non-exempt

General Description:  Provides case management planning support and service for emergency shelter residents who have been victims of domestic violence and /or sexual assault. Provides individual and group short-term counseling, personal advocacy, and information and referrals to assist residents in meeting their goals.  On-going individualized safety planning and services coordination.

Essential Functions: 

  1. Provide short term-term counseling and crisis intervention to victims of domestic and sexual violence.
  2. Maintain and update accurate case management records, including developing individualized service plans and safety planning for all residents.
  3. Provide advocacy, linkage, education, and monitoring of community information and


  1. Coordinate with the children’s program to provide services to children living in

residential housing.

  1. Coordinate weekly meetings with residents to discuss community living and other


  1. Act as a liaison between the LCS residential program and other agency programs.
  2. Participate in case staffings and attend meetings as required.
  3. Develop and maintain cooperative working relationship with health care, law

enforcement, social services agencies, and other community groups to provide

coordinated services for victims in the emergency services residential program.

  1. Collect statistics and prepare reports regarding services provided in accordance with

all funding requirements.

  1. Participate in a minimum of 24 hours of annual training directly related to the

provision of services to victims.

  1. Communicate with supervisors and complete documentation about the needs and

repairs of the facility and property.

  1. Other duties as assigned related to the provision of services for victims.

Working Conditions:  The position requires flexible scheduling and weekend/overnight work.

Collaborative Relationships:  The Residential Case Manager is a member of the Leon County Residential Program.

Qualities and Skills:

This position requires a caring, patient, good-humored and flexible individual with excellent interpersonal skills and the ability to deal with individuals in a crisis.  Must be capable of good decision making, and be able to remain calm in stressful situations.  In addition, this positions requires an individual to be humble and teachable, and be able to follow directions.

This position requires that the individual represent Refuge House in accordance with agency mission, philosophy, and policy, be accountable for professional conduct at all times, and communicate clearly and directly with supervisors regarding all Refuge House activities.

  1. A Bachelor’s degree in human services and 2 years of relevant experience or significant work experience.
  2. Experience and familiarity with domestic and sexual violence issues.
  3. Excellent counseling skills and experience with de-escalation.
  4. Excellent interpersonal skills and demonstrated ability to work with diverse populations.
  5. Familiarity with community resources.
  6. Computer literacy.
  7. Superior written and oral communication skills.
  8. Ability and willingness to work as a team member to meet the needs of clients, agency, and community.
  9. Flexibility and the ability to competently prioritize essential tasks.
  10. Ability to adapt to change in a high-stress environment while remaining calm, focused, and professional.
  11. Clean driving record.
  12. Successful DCF Level 2 background clearance.
  13. Commitment to the Refuge House mission.
  14. Bilingual preferred (Spanish and English).

Please send resume and cover letter to Charlotte Kantartzis at

Employment Application

In order to apply for any Refuge House position please send a completed Refuge House employment application, cover letter and resume to Charlotte NeSmith-Kantartzis.  If you are interested in multiple positions, please send a separate cover letter for each position. Three ways to send us your resume:


(This email address is being protected from spambots. You need JavaScript enabled to view it.)

FAX: 850-413-0395

US Mail:

Refuge House
Attn: Human Resources

P.O. Box 20910
Tallahassee, FL 32316

Working With Us

Refuge House is an Affirmative Action and Equal Opportunity Employer.

The Refuge House staff is a dedicated, skilled and compassionate team.

No discrimination on the basis of race, color, religion, creed, sex, pregnancy, national origin, age, sexual preference, gender identity, disability, genetic information, marital status, economic background or veteran status shall be practiced in connection with any Refuge House employment practice.

To file a complaint of discrimination, contact or write Office for Civil Rights, Office of Justice Programs, U.S. Department of Justice, 810 7th Street, NW, Washington, DC 20531 or call 202-307-0690 (Voice) or 202-307-2027 (TDD/TYY).  Individuals who are hearing impaired or have speech disabilities may also contact OCR through the Federal Relay Service at 800-877-8339 (TTY), 877-877-8982 (Speech), or 800-845-6136 (Spanish).  Or contact the Department of Legal Affairs, PL-01 The Capitol, Tallahassee, Florida, 32399, or call 850-414-3300.

Please notify us if we can provide any accommodation to facilitate your application process!